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Get Your GreenBacks Cash or Service Reimbursement Now.

Do you have GreenBacks to collect or are you requesting reimbursement for service? We make the process easy, convenient and hassle-free.

Don't have GreenBacks? You can add this option to your Home Protection Plus plan. If your appliance can’t be repaired, you’ll get cash toward a replacement.

Manage Requests

If you don't yet have an online user account, create one now. If you don’t want to register, you can call us at (800) 556-0011.

Getting Your Request Processed

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Let's Get Started

You MUST create a DTE online user account before requesting GreenBacks Cash or reimbursement for an out-of-pocket repair service.

Already have an online DTE account? Then let’s get started!

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Begin Your Request

  1. Log in to your online DTE account.
  2. Locate the appliance for which you are requesting payment.
  3. Click “Manage Requests” to submit or review a request.
  4. Track the progress of your request.
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What's Next

Your request will be reviewed and processed. We will update you on the progress of your request and you can check its status at any time.

Home Protection Plus Terms & Conditions apply to GreenBacks Cash and service reimbursement requests.

This address is not enrolled in Home Protection Plus.

Ready to Enroll?

Select your plan and choose add-ons to protect what’s most important to you.

Enroll Now

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Total Coverage Cost

Have questions about your plan or want to make changes? Call (800) 556-0011

Home Protection Plus Plan Balance

Your current HPP Plan balance is Make a payment today to maintain service.

Please call us at (800) 556-0011 so we can make sure your plan is able to be used when you need it most.

No Home Protection Plus Plan Payment Due

Your current HPP Plan balance is $0.00.

No payment is due at this time.

For GreenBacks or

Reimbursement

Start and Manage Requests
Need to Schedule

a Repair?

We’re available 24x7x365.

Call (800) 556-0011

Service History

For GreenBacks or

Reimbursement

Start and Manage Requests
Your completed Service Orders from the last 12 months, showing most recent first.
Appointment Date Completed Date Service Type Service Provider Service Order Number

You do not have any completed Service Orders at this time.

If you have questions about a completed service order or want to schedule a service or repair, please call (800) 556-0011

For GreenBacks or

Reimbursement

Start and Manage Requests